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BuyTheSell

Technical Account Manager

Full-time |Remote Work
Salariu
Nu este menționat
Detaliile jobului
Termen limită pentru aplicare
13 iulie
Salvează jobul
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Informații despre job

Despre job

As a Technical Account Manager (TAM) at BTS, you will serve as the primary technical liaison between our development team and our high value investment banking clients. You aren't just providing support, you are a trusted advisor for helping clients navigate complex API integrations, InfoSec compliance, and long-term product adoption. You will own the technical health of the relationship ensuring our solutions meet the standards of our clients.

Nivel salariu

Nivel salariuNu este menționat

Modul preferat de aplicare

Limba în care dorim să aplici:
engleză,
CV
Salary Expectations

Programul de lucru

Timp de lucru săptămânal40 oră / săptămână
Core time10 - 18

Sarcini

Serve as the lead technical liaison for high-value clients, ensuring client satisfaction, retention, and long-term growth.
Lead weekly technical syncs to oversee integration health, troubleshoot issues, and identify opportunities for optimization.
Manage client expectations with internal development bandwidth, ensuring clear communication on delivery timelines.
Provide ongoing support for technical integrations and own the lifecycle of user issues from initial report to resolution.
Collaborate directly with internal developers to open, test, and track work items (Azure DevOps), ensuring timely delivery of client requests.
Create and maintain high-quality technical documentation for internal and external use.
Collaborate with our global Client Support team to resolve complex issues in a timely manner.
Act as the primary responder for addressing client InfoSec requests.
Complete technical questionnaires and ensure our solutions meet both client and industry standards.
Manage internal GRC (Governance, Risk, and Compliance) requirements

Cunoștințe profesionale

  • Experience utilizing APIs and an understanding of complex technical infrastructures.4 / 5
  • The ability to translate complex technical concepts into clear business value for non-technical stakeholders.4 / 5
  • Proactive problem-solving skills focused on root cause analysis.4 / 5
  • Excellent written and spoken English with the ability to manage multiple tasks and projects with proper prioritization.4 / 5
  • Comfortable working in a start-up environment and as part of a remote/hybrid team.4 / 5
  • Experience with REST APIs and familiarity with cloud-based technical infrastructures.3 / 5
  • Familiarity with Azure DevOps or similar project management tools.1 / 5
  • Previous FinTech or investment banking experience.2 / 5
  • Experience with the software development life cycle (SDLC) and client-facing roles.3 / 5
  • Strong presentation skills and a sense of ownership over the customer experience.2 / 5

Educație/Calificări

1-8Studii universitare de licență (BSc)
1-8Studii universitare de licență (BA)

Limbi cunoscute

EnglezăApt pentru negociere

Recomandă unui prieten!

Trimite linkul

Competențe personale

Ability to work collaboratively in a team environment |Comfortable multi-tasking |Pro-active attitude and constantly looking for opportunities to improve the platform and improve the customer experience |Sense of ownership and responsibility

Așa lucrăm noi

You will work with a global team across London, New York, Budapest, and Singapore. You will get first-hand experience in learning what it takes to support clients on a cloud-based SaaS platform that is globally redundant and always on. This is also a great opportunity to work in a true fintech company where you will acquire deep domain knowledge of the investment banking industry, as well as acquire advanced business analyses/technical skills while evolving a SaaS software platform to support the largest most prestigious institutions in the world.

Remote Work
Video Interview
Despre companie

Istoria noastră

  • 2018-10The company was founded.
  • 2019-01Opened NY office
  • 2019-03Opened London support office
  • 2019-07Opened Hong Kong support office
  • 2019-09Budapest development office opens.
  • 2019-09Our first major customer went live with our system. This was a global rollout with over 2000 users.
maps

Adresa biroului

Budapest, Váci út 22-24, 1132 Hungary

Produsul nostru este special, datorită acestor lucruri

C# |Startup |FinTech |Cloud Computing |Azure

Despre produsul nostru

BTS Platform


The BTS platform is a single place for investment banks to market all product, collaborating with sales, analysts, and clients in a fully permissioned environment, promoting consumption while reducing the administrative burden in order to drive profitability.

Valorile companiei

Divers și incluziv
Posibilitate de Home Office
Posibilitate de telemuncă

Aici ne poți urmări

Viața la noi

Întrebări fulger

1
Beer, wine or shot?
Pálinka
2
Mac or PC
Windows with a Chrome browser
3
Superpower?
Time Travel

Așa ne dezvoltăm colegii

Training in self voluntary basis, but all employees are both allowed and encouraged.

Cum pot să influențeze angajații viața societății?

We are a company of builders who are passionate about tackling new problems. The question we ask ourselves isn't "should we build this?" but rather "how can we build this?."

Asta ne place cel mai mult în biroul nostru

Open space, located in the heart of Budapest. Access to private meeting rooms and ability to work remote.

Foto despre birou

Ce mi-ar lipsi dacă aș pleca?

Working on a team where everyone is focusing on the same goals. The level of ownership everyone has and being able to make impactful changes.

Ray Park

CTO

Obiectul favorit in birou

Calități personale pe care le apreciem

  • Ability to work collaboratively in a team environment
  • Comfortable multi-tasking
  • Pro-active attitude
  • Sense of ownership and responsibility
  • Eager and not afraid to learn something new

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