Technical Account Manager
Job info
About the job
As a Technical Account Manager (TAM) at BTS, you will serve as the primary technical liaison between our development team and our high value investment banking clients. You aren't just providing support, you are a trusted advisor for helping clients navigate complex API integrations, InfoSec compliance, and long-term product adoption. You will own the technical health of the relationship ensuring our solutions meet the standards of our clients.
Salary range
Preferred application method
English,
Work schedule
Responsibilities
Professional skills
- Experience utilizing APIs and an understanding of complex technical infrastructures.4 / 5
- The ability to translate complex technical concepts into clear business value for non-technical stakeholders.4 / 5
- Proactive problem-solving skills focused on root cause analysis.4 / 5
- Excellent written and spoken English with the ability to manage multiple tasks and projects with proper prioritization.4 / 5
- Comfortable working in a start-up environment and as part of a remote/hybrid team.4 / 5
- Experience with REST APIs and familiarity with cloud-based technical infrastructures.3 / 5
- Familiarity with Azure DevOps or similar project management tools.1 / 5
- Previous FinTech or investment banking experience.2 / 5
- Experience with the software development life cycle (SDLC) and client-facing roles.3 / 5
- Strong presentation skills and a sense of ownership over the customer experience.2 / 5
Qualifications
Language skills
Recommend to your friends!
Personal skills
How we work
You will work with a global team across London, New York, Budapest, and Singapore. You will get first-hand experience in learning what it takes to support clients on a cloud-based SaaS platform that is globally redundant and always on. This is also a great opportunity to work in a true fintech company where you will acquire deep domain knowledge of the investment banking industry, as well as acquire advanced business analyses/technical skills while evolving a SaaS software platform to support the largest most prestigious institutions in the world.
About the company
Our story
- 2018-10The company was founded.
- 2019-01Opened NY office
- 2019-03Opened London support office
- 2019-07Opened Hong Kong support office
- 2019-09Budapest development office opens.
- 2019-09Our first major customer went live with our system. This was a global rollout with over 2000 users.
Office address
Budapest, Váci út 22-24, 1132 HungaryWhat makes our product special
Our product
BTS Platform
The BTS platform is a single place for investment banks to market all product, collaborating with sales, analysts, and clients in a fully permissioned environment, promoting consumption while reducing the administrative burden in order to drive profitability.
Company values
Life with us
Lightning round
- Beer, wine or shot?
- Pálinka
- Mac or PC
- Windows with a Chrome browser
- Superpower?
- Time Travel
Trainings and workshops
Training in self voluntary basis, but all employees are both allowed and encouraged.
How can the employees affect the company’s life?
We are a company of builders who are passionate about tackling new problems. The question we ask ourselves isn't "should we build this?" but rather "how can we build this?."
Why we love our office
Open space, located in the heart of Budapest. Access to private meeting rooms and ability to work remote.
Office photo
What would I miss if I left
Working on a team where everyone is focusing on the same goals. The level of ownership everyone has and being able to make impactful changes.
Ray Park
CTO
Favourite thing in the office
Personal qualities we appreciate
- Ability to work collaboratively in a team environment
- Comfortable multi-tasking
- Pro-active attitude
- Sense of ownership and responsibility
- Eager and not afraid to learn something new