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CitiBudapest, Váci út 80, 1133 Hungary

IT Customer Care Specialist

Junior |Full-time |IT Operations |Budapest
Salary range
Not provided
Job details
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Job info

About the job

Citi's Global ID Administration is a global organization with 900+ employees located across the globe. We provide information security administration to internal and external clients worldwide. Our services include user access maintenance, password resets for Citi's applications and client support on different communication channels. We also support Citi's information security related projects.

Salary range

Salary rangeNot provided

Work schedule

Weekly working hoursShift based

Responsibilities

Create, modify and delete user profiles in various systems
Reset passwords and enable IDs based on incoming client requests
Provide customer service via phone, email and various ticket management systems

Professional skills

  • Affinity to work with IT apps4 / 5

Qualifications

OtherSecondary graduation

Language skills

EnglishConversational level

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Personal skills

Ability to prioritize tasks |Accuracy, attention to details |Customer focused mindset
About the company

Our story

  • 1985Citi entered the Hungarian market and launched services for Corporate Clients
  • 2005Citi Solutions Center Budapest was established
  • 2020Our Reverse Mentoring Program won the Diversity Award 2020 by the Hungarian Business Leaders Forum
  • 2021Received Disability-Friendly Workplace Recognition by Salva Vita Foundation
  • 2021Received the Open Spotlight 'Engine of Change' Gold Award for commitment to inclusion and diversity
  • 2022Received Best Talent Starter Programs - Silver category at Zynternship Awards
  • 2022The Hungarian Banking Association presented Citi Hungary with the 4 Leaf Green Heart Award
  • 2022Received Business Services Firm of the Year - Hungary award by CEE Business Services Summit & Awards
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Office address

Budapest, Váci út 80, 1133 Hungary
További irodák

What makes our product special

200+ years of experience |Serving 200+ million clients |Global presence

Our product

Financial Services


Citi Hungary operates as a unique global bank providing a wide range of world-class products and services to large local corporations, SMEs, multinational clients, financial and public institutions. Together with our Citi Solutions Center Budapest, which provides services in various areas of Technology, Operations and Finance for Citi-entities worldwide, over 2,800 colleagues work in Hungary.

Company values

Family-friendly
Diverse
Social responsibility
Home Office opportunity

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Life with us

Lightning round

Lunch?
With colleagues at our modern kitchens
Bike, public transport or car?
You choose
Most proud of
Our mission to enable growth and economic progress

Trainings and workshops

At Citi, we’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.

How can the employees affect the company’s life?

A career with us means joining a family of 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career and make a real impact.

Why we love our office

At our modern offices, Citi employees can enjoy a nearby café and restaurant, a number of 24/7 vending machines for quick snacks, access to a game and relaxation room, as well as bike rack space. Our Budapest sites also offer a medical room and 24/7 employee assistance program to support you in taking care of your whole self.

Office photo

What would I miss if I left

“I feel that we are truly like a big family with my colleagues. I would miss them the most if I left the company.”

Noémi

Security Solutions Engineer

Favourite thing in the office

Personal qualities we appreciate

Be

  • committed to integrity and ethical decision-making,
  • a collaborator who recognizes the value of teamwork,
  • an innovator who can think creatively,
  • an analytical thinker with a desire for personal growth.

Team video

Team video

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