Support Engineer
Állás infók
Az állásról
At Daktela, a fast-growing European SaaS company disrupting the customer care industry, we are looking for a Support Engineer to join our team in Hungary. We build a leading CCaaS platform used by over 1,600 companies worldwide, offering a fast-moving, agile environment with a great culture and plenty of career growth.
In this role, you will provide best-in-class technical support to Hungarian customers, guide them through onboarding, and participate in development projects where you will design and fine-tune AI-powered automations. For junior candidates, this is an excellent first step into IT, offering hands-on experience with VoIP, Linux, SIP, and scripting under the mentorship of senior experts.
The ideal candidate is highly motivated to learn new technologies, actively uses AI tools, and possesses strong organizational and communication skills with a professional, customer-focused approach. A communicative level of English is required, while experience in IT customer support, contact center solutions, basic programming, APIs, Linux, networks, or VoIP/SIP is a distinct advantage.
This is an excellent first step into an IT career with a unique opportunity to develop a strong mix of technical, consulting, and project ownership skills.
Fizetési sáv
Jelentkezés preferált módja
angol,
Munkaidő
Feladatok
Technológiák, eszközök
Szakmai ismeretek
- AI Tools & Automation Usage4 / 5
- Analytical & Troubleshooting Skills3 / 5
- Customer Care & Communication4 / 5
- IT Foundations & Networking2 / 5
- API & Integration Basics2 / 5
- Logical Thinking & Basic Programming2 / 5
- Task & Project Management4 / 5
Végzettség
Nem kell papírNyelvtudás
Ajánld az ismerőseidnek!
Kompetenciák
Mit fogsz tanulni
At Daktela, we are fully committed to your professional growth, making this role the perfect launchpad to transform into a well-rounded IT and AI professional. Under the wings of our senior experts, you will gain hands-on, practical experience in Linux administration, network configuration, and the fundamentals of modern telecommunications like VoIP and SIP protocols. Moving beyond theory, you will have the unique opportunity to learn scripting and basic programming to automate tasks and handle system integrations. Most excitingly, you will develop highly sought-after expertise in advanced AI automation, learning to design, build, and fine-tune real-world Daktela AI solutions. Through this role, you will build a powerful, unique mix of technical problem-solving, project ownership, and client-facing business consulting skills.