Customer Support Specialist (IT+ENG // FR+ENG)

GoTo Connect + LogMeIn

GoTo builds cloud communications and IT software for businesses worldwide — from small teams to global enterprises.

Our work centers on two platforms. GoTo Connect combines phone, messaging, and meetings in one AI-powered system, designed so that small and multi-site organizations can manage it without a dedicated IT team. LogMeIn provides IT teams with remote support and endpoint management, built on more than 20 years in the market.

Both platforms serve the same purpose: keeping people connected and systems running, wherever the work happens.

Keep Growing is one of our core values, and we build for it: transparent leadership, accessible development resources, and the freedom to build skills beyond your current role. Some of the learning & development opportunities we offer are:

• Soft Skills Training Programs: Development programs focused on specific soft skill topics. These typically run over six months and include approximately eight in-person sessions.

• Manager Training Programs: In-person training for managers, held twice a year as full-day workshops.

• Continuous AI Training & Resources: Regular AI-focused learning sessions, offered either company-wide or tailored to specific organizations and teams.

• GoTo Grow Learning Time: Dedicated learning time, currently offered for two hours every other month, allowing employees to focus on development during work hours.

• LinkedIn Learning: Access to self-paced online courses and recorded content. Employees can develop skills relevant to their interests and career goals.

• Training Reimbursement Program: Financial support for employees pursuing further education, such as Bachelor's or Master's degree programs.

• Coaching Program: Professional coaching opportunities designed to support individual growth and development.

At GoTo, employees are encouraged to actively shape both their teams and the broader company. Through regular engagement surveys, manager conversations, town halls, Ask Me Anything sessions with leaders, and internal communities, employees can share feedback, ideas, and suggestions that help influence decisions and drive improvements.

We also foster a culture of open communication, where colleagues are encouraged to challenge the status quo, propose new initiatives, and contribute to projects beyond their day-to-day responsibilities. Whether it's improving processes, enhancing the employee experience, or shaping our products, great ideas can come from anyone, and they often do.

This is what a few of our employees say about why they love the office:

"Every corner of our office feels welcoming. We have an amazing view thanks to the big windows, and with the lighting, the plants, and the employee and dog photo wall, it's a genuinely inviting place to be.

All our desks and chairs are height adjustable, which is a huge plus, and the meeting rooms are properly equipped — TV, flipchart, whiteboard, sticky notes, pens. In the rare case something's missing, our Facilities team are always there to help.

We have recycling bins for everything and our own compost in the kitchen. And there are people here who organize volunteering and community events throughout the year." (Fanny K.)

"I’ve worked in a few places over the years, but I’ve never come across an office that feels this cozy and comfortable! It’s hard to single out just one thing, but being able to bring dogs to the office - along with the coffee, tea, and soft drinks - really boosts the quality of the place! And all the plants, too!" (Laszlo T.)

"I love the big windows from the all hands area to Astoria... There are so many of those comfortable seats with a view of the Big City Life..." (Gabor G.)

"The kitchen area, the breakfasts, the women’s restroom amenities, and the presence of the Facilities team members... and of course the coffee machine, and the wide selection of plant-based milks" (Dora E.)

Technical skills are important, but they are only one part of the equation. Even the most qualified candidate may struggle to succeed if they are not a good fit for the team and the way we work together.

For us, qualities such as empathy, collaboration, patience, and mutual respect are essential. We value people who are willing to listen, support their colleagues, share knowledge, and approach challenges with a positive attitude. A healthy sense of humor also goes a long way, helping teams build trust and navigate difficult situations together.

We appreciate curiosity, openness to feedback, and a growth mindset. The best team members are not necessarily the ones who always have all the answers, but those who are eager to learn, adapt, and contribute to the success of the entire team.

Ultimately, we look for people who combine strong professional skills with kindness, authenticity, and a genuine willingness to collaborate. Those are the qualities that help create a team where everyone can do their best work and enjoy working together.