Account Associate
Medior
You will be working directly with clients to answer support questions. You will learn the client's workflow to be to answer workflow questions, and to be able to test and QA the system from the client's perspective.
The role requires someone who can answer emails quickly, multi-task and is very detail-oriented.
Professional skills
- 1-2 year(s) relevant experience(s)
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- Customer oriented
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- English Communication
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- Self-starter
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- Word, Excel
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Personal skills
You can start
- tomorrow
Benefits
- Training
Responsibilities
- Timely response to client queries and support questions
- Working on multiple tasks and emails at the same time, being able to prioritize important tasks
- Taking information provided by a client, and replicating the same scenario internally
- Testing the platform for upgrades to ensure client workflows are not impacted
- Ability to work independently and manage your own time
Technologies and tools
How to apply
- Language of application: English
- CV
Qualifications
- General
- BA degree
Language skills
- English
- Fit for negotiation
Office address
Budapest, Hungary
Work schedule
- Flexible
- Weekly working hours
- 40 hours/week
- Core time
- 10am - 7pm
Our product
BTS Platform
The BTS platform is a single place for investment banks to market all product, collaborating with sales, analysts, and clients in a fully permissioned environment, promoting consumption while reducing the administrative burden in order to drive profitability.
Our mission
Our mission is to help streamline the process of connecting the buyside to the sellside.
What would I miss if I left?
Working on a team where everyone is focusing on the same goals. The level of ownership everyone has and being able to make impactful changes.
Office photo
What makes our product special
Our story
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2018.10
The company was founded.
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2019.01
Opened NY office
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2019.03
Opened London support office
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2019.07
Opened Hong Kong support office
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2019.09
Budapest development office opens.
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2019.09
Our first major customer went live with our system. This was a global rollout with over 2000 users.
How can the employees affect the company’s life?
We are a company of builders who are passionate about tackling new problems. The question we ask ourselves isn't "should we build this?" but rather "how can we build this?."
Favourite thing in the office
Trainings and workshops
Training in self voluntary basis, but all employees are both allowed and encouraged.
Lightning round
- Beer, wine or shot?
- Pálinka
- Mac or PC
- Windows with a Chrome browser
- Superpower?
- Time Travel
Personal qualities we appreciate
- Ability to work collaboratively in a team environment
- Comfortable multi-tasking
- Pro-active attitude
- Sense of ownership and responsibility
- Eager and not afraid to learn something new
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