Senior Customer Support Specialist
Job info
About the job
The team exists to ensure we treat customers fairly, and protect the company from a regulatory, financial and reputational risk. An important part of our role is also to drive continuous improvement by looking out for trends in the complaints we receive, and working with other teams to strengthen their processes.
Salary range
Work schedule
Responsibilities
Professional skills
- Customer service experience3 / 5
- Attention to detail, quality4 / 5
- Stakeholder management4 / 5
Qualifications
Language skills
Recommend to your friends!
Personal skills
You can start at
About the company
Our story
- 2017Marshmallow was founded in the UK.
- 2021With our series B funding in Nov 2021 we became one of the UK's most promising tech unicorns.
- 2022We opened our Budapest office, and growing ever since!
Office address
Budapest, Károly krt., 1052 MagyarországWhat makes our product special
Our product
Car insurance in the UK
We are one of UK's most exciting tech unicorns within the insurtech space, we've just been recognised as the second fastest growing company in Europe and have been building a business and tech hub in Budapest.
We offer insurance solutions to those that are otherwise overlooked. International drivers, students, those from a lower income bracket are all segments we can support with fairer policies.
Product video
Company values
Life with us
Appreciating each other!
Lightning round
- Mac or PC
- Definitely Mac!
- Ties or shorts?
- Shorts
- Hobby?
- At Marshmallow everybody has a hidden talent!
Trainings and workshops
Everybody has access to our internal training platform. Also, we have a dedicated budget and extra days for personal development and career growth.
How can the employees affect the company’s life?
With a strong focus on leveraging cutting-edge technology and data-driven solutions, our team is driving innovation in the insurance industry. Join us and be part of an exciting journey to transform the way insurance products are priced and delivered. Together, we will shape the future of insurance with creativity, collaboration, and a passion for pushing the boundaries of what's possible.
Why we love our office
There are lots of reasons Marshmallowers love to come to the Budapest office. The building has 3 floors with fully equipped desk areas and meeting rooms but we also have a communal space where you can enjoy the view of the city whilst eating your lunch, chilling or playing a game of table tennis.
Oh, and it’s our paw-licy to welcome dogs with open arms. 🐶
Office photo
What would I miss if I left
I would miss the team members and our mission to make fair policies for everyone in the insurance industry!
Our Marshmallow
Favourite thing in the office
Personal qualities we appreciate
We bias for action, and seek motivated professionals who can take ownership.
Which celebrity would your company be?
Keanu Reeves - High-Tech
