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Tata Consultancy Services HungaryBudapest, Hungary

German-Speaking Service Desk Analyst Level 1

Teljes munkaidős |Hybrid |Budapest
Fizetési sáv
Nincs megadva
Megnézem az állás részleteit
Jelentkezési határidő
december 26.
Állás mentése
Értesülj állásainkról!Iratkozz fel és szólunk, ha itt új álláslehetőség nyílik.
Állás infók

Az állásról

About TCS Hungary:

At TCS Hungary, opportunity meets stability in a vibrant and dynamic work environment.Tata Consultancy Services is one of the world’s fastest-growing technology partners,employing over 600,000 people from 152 nationalities across 55 countries. Since ourestablishment in 2001 in Budapest, we’ve been committed to delivering exceptionalservices through the power of digital technology.

Fizetési sáv

Fizetési sávNincs megadva
Bérkalkulátor

Munkaidő

Heti munkaidő40 óra / hét

Feladatok

Provide first-level IT support for hardware, software, access, password, and application-related issues.
Support users via phone, email, chat, and remote support tools.
Troubleshoot technical issues and resolve incidents whenever possible.
Escalate more complex issues to specialist support teams when needed.
Manage support tickets throughout their lifecycle, ensuring accurate documentation and timely resolution.
Maintain high levels of customer satisfaction through professional and effective communication.
Work closely with international teams to support business operations.
Follow established processes, procedures, and service level agreements.

Szakmai ismeretek

  • IT Support / 1st Level IT Support3 / 5
  • Microsoft 3652 / 5
  • Alapfokú hálózati ismeretek2 / 5
  • Windows OS Troubleshooting2 / 5

Képzettségi szint

Érettségi

Nyelvtudás

AngolTársalgási szint
és
NémetTárgyalóképes szint

Ajánld az ismerőseidnek!

Elküldöm a linket

Kompetenciák

Effective communication |Attention to detail |Customer-Focused Mindset |Problem-solving

Ekkor kezdhetsz

As soon as possible

What You Will Bring:

  • Fluent German and good English skills.
  • High school diploma required; university studies are an advantage.
  • Previous experience in a Service Desk, Help Desk, Technical Support, IT
  • Support, or Customer Support role.
  • Basic troubleshooting knowledge of Windows, Microsoft 365, and networking.
  • Experience with ticketing systems and remote support tools is a plus.
  • Strong problem-solving skills and attention to detail.
  • Strong communication skills and a customer-focused mindset.
  • Interest in technology and helping users resolve technical issues.

About Your Contract:

  • Full-time position (40 hours per week)
  • Permanent employment contract
  • Working arrangements vary across our teams and may include hybrid or largely remote working opportunities. As collaboration and business needs sometimes require in-person attendance, this is not a fully remote position. All employees must be based in Hungary and be able to attend the office when required.
  • Legal requirement: You must currently be eligible to work in Hungary

What Do We Offer:

  • Market-leading private healthcare package
  • Attractive cafeteria package based on your choice
  • Hybrid working opportunity
  • Office gym and in-house sports clubs
  • Opportunities to grow through diverse roles and career paths
  • Special discounts offered by our partners
  • Access to world-class learning platforms such as Udemy and O'Reilly
  • Extensive in-house self-development opportunities

About Your Application:

Please include only information in your CV that is directly relevant to the role you are applying for. Our recruitment team will carefully review all applications and contact only those candidates whose profiles best match the current requirements.

A cégről

Történetünk

  • 1968-01-01TATA Consultancy Services is established
  • 2001-02-01Our first Global Delivery Center was established in Budapest, Hungary
  • 2019-01-01The company is growing
maps

Iroda cím

Budapest, Alíz utca 4, 1117 Magyarország, Office Garden III
További irodák

Ettől különleges a termékünk

Nemzetközi csapat |Humán erőforrás |Multikulti |Pénzügyi elemzés |Többnyelvű |Fejlesztés |Információs Technológia |Nemzetközi lehetőségek |Különbözőség

Termékünkről

IT, Infrastructure, Finance, Accounting &Analysis


TATA Consultancy Services (TCS) is an IT services, consulting and business solutions organisation. As part of the TATA group, India’s largest industrial conglomerate, TCS has over 387,000 of the world’s best-trained consultants in 45 countries. As a top tier brand TCS is the number 1. TATA brand contributor on top of Jaguar, TATA Motors, TATA Steel and TATA Global Beverages.

Céges értékek

Családbarát
Sokszínű és Befogadó
Környezettudatos
Társadalmi felelősségvállalás
Egészségtudatos

Itt követhetsz minket

Szerethető Munkahelyek Díj 2022
Az élet nálunk

Kétszavasok

1
Legbüszkébb
Of the multicultural and friendly work environment
2
Átlag életkor?
Majority of the company is bellow 35 years old
3
Superpower?
IT services, consulting and business solutions

Így képezzük a kollégákat

  • LANGUAGE COURSES: Twice a year
  • TRAININGS: Internal soft skill trainings,external trainings,web based trainings
  • PROFESSIONAL DEVELOPMENT: To support employees in their preparation for their future roles

Hogy szólhatnak bele az alkalmazottak a cég életébe?

Through our yearly Employee Engagement survey we collect the feedback and ideas of our employees regarding the processes, opportunities, environment etc.

Fotó az irodáról

Mi hiányozna, ha elmennék

The colleagues and the kind of atmosphere where you’re happy to go to work everyday.

A Coworker

Tulajdonságok, amiket értékelünk

  • An open mind is a must
  • Creativity is important
  • Motivation is necessary
Csapatvideó

Csapatvideó

Work-life balance

We emphasize the work-life balance of our employees, by engaging them and their families in various initiatives in the internal and external community.

“In a free enterprise, the community is not just another stakeholder in business, but is in fact, the very purpose of its existence.”

Jamsetji Tata, Founder – TATA Group

Multinational work environment

At TCS Hungary you can meet and work together with people from all around the world, support clients in different countries and get to know other cultures.

Working with us is great opportunity to connect with people from different nations!

  • Over 1800+ Associates
  • Prestigious clients from all around the World
  • 70 different nationalities
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Bruttó havi bér

400 000-550 000HUF