Customer Success Associate
Job info
About the job
You will:
- Work directly with clients to answer support and workflow-related questions.
- Develop a strong understanding of client processes and business requirements.
- Provide guidance on system functionality and best practices.
- Conduct testing and quality assurance to validate system behavior and user experience.
Please apply by submitting English CV only, else your application will not be accepted
Salary range
Preferred application method
English,
Work schedule
Responsibilities
Technologies and tools
Professional skills
- Customer oriented5 / 5
- English Communication5 / 5
- Self-starter5 / 5
- Word, Excel4 / 5
Education Level
No qualification requiredLanguage skills
Recommend to your friends!
Personal skills
You can start at
About the company
Our story
- 2018-10The company was founded.
- 2019-01Opened NY office
- 2019-03Opened London support office
- 2019-07Opened Hong Kong support office
- 2019-09Budapest development office opens.
- 2019-09Our first major customer went live with our system. This was a global rollout with over 2000 users.
Office address
Budapest, Váci út 22-24, 1132 HungaryWhat makes our product special
Our product
BTS Platform
The BTS platform is a single place for investment banks to market all product, collaborating with sales, analysts, and clients in a fully permissioned environment, promoting consumption while reducing the administrative burden in order to drive profitability.
Life with us
Lightning round
- Beer, wine or shot?
- Pálinka
- Mac or PC
- Windows with a Chrome browser
- Superpower?
- Time Travel
Trainings and workshops
Training in self voluntary basis, but all employees are both allowed and encouraged.
How can the employees affect the company’s life?
We are a company of builders who are passionate about tackling new problems. The question we ask ourselves isn't "should we build this?" but rather "how can we build this?."
Why we love our office
Open space, located in the heart of Budapest. Access to private meeting rooms and ability to work remote.
Office photo
What would I miss if I left
Working on a team where everyone is focusing on the same goals. The level of ownership everyone has and being able to make impactful changes.
Ray Park
CTO
Favourite thing in the office
Personal qualities we appreciate
- Ability to work collaboratively in a team environment
- Comfortable multi-tasking
- Pro-active attitude
- Sense of ownership and responsibility
- Eager and not afraid to learn something new